Effective 5/4/2026:
Returns, Cancellations & Exchanges
Each piece from Porter Art Guild is carefully crafted to order, with close attention to detail and quality. As all of our artwork is made-to-order and printed on demand, purchases are considered final sale.
We are unable to offer refunds. Returns are accepted for store credit only, and requests must be made in accordance with our return guidelines. Orders may be modified or cancelled within 12 hours of placement; after this window, production begins and changes can no longer be accommodated. Custom-sized and custom-created works of art are strictly final sale: no returns, exchanges or refunds.
We encourage you to review your order carefully prior to purchase. If you have any questions before placing your order, please contact us at concierge@porterartguild.com, our team is happy to assist.
Damaged or Lost Shipments
If your order arrives damaged, please retain all packaging materials and contact us at concierge@porterartguild.com with:
Items that are lost or damaged in transit will be replaced at no additional cost.
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For orders placed prior to 5/4/2026, the previous policy is in effect:
Each work of art that you order from Porter Art Guild is crafted with the utmost care and attention to detail. We take pride in creating bespoke items that are printed and made to order.
Due to the personalized nature of our offerings, we are unable to accept returns or cancellations once an order has been placed. Each item is meticulously designed and produced exclusively for you.
We understand that this policy may require careful consideration before placing an order. Rest assured, our team is dedicated to providing you with the highest quality products and exceptional customer service throughout the entire process. If you have any questions or concerns prior to finalizing your purchase, please don't hesitate to reach out to us for assistance via email at concierge@porterartguild.com. Thank you for your understanding.
** Note that all Porter Art Guild products are made-to-order, printed on demand, which means they're FINAL SALE, NON-RETURNABLE and NON-REFUNDABLE. **
For items damaged in shipping it is important to retain all packaging materials and to email us at concierge@porterartguild.com with the details of the damage and digital pictures of the damaged item(s) and packaging materials.
Lost or damaged items will be replaced at no additional charge.
